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General Returns Policy  

All returns (outside of our 60 Day Risk Free Trial) must be requested through our returns portal within 30 days of purchase.  

Returned items will only be accepted by our warehouse for a refund or store credit if they are unworn, unwashed, or tried on over clothing.  

If purchasing a Bundle Pack, you may open 1 (one) item only to try on over clothing. The remaining Bundle Pack items must be returned in sealed and unopened packaging if the whole Bundle Pack is being returned.  

You are liable for the postage/shipping costs incurred when returning garments. Modibodi is unable to compensate or reimburse you for these costs. 

Modibodi recommends that you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.   

All returned products are donated to charity to support people in need and to minimise our contribution to landfill. 

All garments* purchased at full price, with a discount code, or during a promotion can be returned for a refund or store credit. This excludes end of season sale and any item clearly marked as being clearance/final sale.  

*The following items are ineligible for a refund or credit:  

  • Discontinued/clearance items 
  • Limited Edition items if communicated on the product page at time of purchase 
  • Accessories 

General Returns Policy for Nappies  

If you are wanting to return a Nappy Pack, you can request to return your Nappy Pack through our returns portal within 30 Days of Purchase.  

If you have only used 1 (one) nappy and do not want to continue using your reusable nappies, you may return the whole box of 4 (four) nappies and their accompanied Bamboo Boosters.  

In order to accept a returned Nappy Pack, 3 (three) out of the 4 (four) nappies must be unused and unwashed. They must be returned with their accompanied Bamboo Booster.  

You must separate the used nappy and booster from the unused nappies and boosters in a recyclable or reusable bag/package to ensure their return is processed. If more than one nappy has been used, you can claim 1 (one) used nappy through our 60 Day Risk Free Trial (for orders through to August 2021), and you will be reimbursed via store credit or refund for the remaining unused and unwashed nappies only.  

If nappies are returned in used condition, they may be declined for refund or store credit.  

All unused and unwashed nappies that are returned through our General Returns Policy will be donated to charity to support parents and carers in need and to minimise our contribution to landfill. 

Our General Return Policy and our Nappy General Return Policy are not applicable for purchases made through external stockists or wholesalers. All return policies listed here are only valid for purchases made directly through the Modibodi website. Please refer to the stockist or wholesaler return policy if purchasing elsewhere. 

Faulty Items Policy 

If you believe you have received a product that is faulty, please contact our Customer Experience team at info@modibodi.com so we can investigate and resolve this issue for you.  

To ensure we resolve your concern as soon as possible, you will need to provide our Customer Experience team with the following information:  

  1. Your order number 
  2. The name of the affected item(s) 
  3. The batch number of each item (located on the garment)  
  4. A photo of the fault  

If querying multiple faults, you will be required to provide a photo of all items and their faults in one photo. 

If the fault is proven to be a manufacturing fault, we will honour a store credit on faulty pairs for up to 6 (six) months post-purchase date. General wear and tear damages, including damage incurred as a result of not following our care instructions, are not considered to be product faults. 

Our Faulty Items Policy excludes items clearly labelled as not in perfect condition at the time of purchase. Such items cannot be refunded, credited or replaced. 

Our Faulty Items Policy is not applicable for purchases made through external stockists or wholesalers. Our Faulty Items Policy is only valid for purchases made directly through the Modibodi website. Please refer to the stockist or wholesaler faulty items policy if purchasing elsewhere.

60 Day Risk-Free Trial

All new customers can make a claim on 1(one) product purchased in their first order with Modibodi. You are not required to return the 1 (one) product you are claiming under your 60 Day Risk Free Trial. 

To claim our 60 Day Risk Free Trial, you can email our Customer Experience team at info@modibodi.com with the following information:  

  1. A request to claim the 60 Day Risk Free Trial  
  2. The order number and the name of the item you are wanting to claim  
  3. A request for either store credit or refund 

Please note: You will be refunded or credited for the price you paid when purchasing the item.  

Items included in our 60 Day Risk Free Trial:  

  • Full priced underwear  
  • Swimwear 
  • Maternity range  
  • Activewear range  
  • Full priced items in the above categories purchased with a discount or promotional code 

For information regarding our 60 Day Risk Free Trial for Nappies, please scroll down. 

Items excluded from our 60 Day Risk Free Trial:  

  • Clearance and end of line styles 
  • Accessories  

The following reasons may be used to invoke our 60 Day Risk-Free Trial: 

  • Incorrect size purchased   
  • Doesn't work for me (including leaking, too hard to use) 
  • Too big/too small   
  • Wrong item purchased   
  • Do not like style/size/colour/print    

Our 60 day Risk Free Trial is not applicable for purchases made through external stockists or wholesalers. Our 60 Day Risk Free trial is only valid for purchases made directly through the Modibodi website. Please refer to the stockist or wholesaler return policy if purchasing elsewhere. 

60 Day Risk Free Trial for Nappies  

To celebrate the launch of our Reusable Nappy, any new or active customers can make a claim on 1 (one) Nappy Pack for their first Nappy Pack purchase made between June through August 2021 via the Modibodi website. Nappy Pack purchases made from September 2021 onwards will not be eligible for our 60 Day Risk Free Trial.  

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